Privacy Policy

Last updated: December 2025

At Dcube Store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account or register on our website
• Make a purchase or place an order
• Subscribe to our newsletter or promotional emails
• Contact us for customer support
• Participate in surveys, contests, or promotions
• Leave product reviews or comments

This information may include:

• Name and contact information (email, phone, address)
• Payment information (credit card details, billing address)
• Shipping information and delivery preferences
• Account credentials (username, password)
• Demographics (age, gender, parenting preferences)
• Communication preferences and feedback

Automatic Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and device identifiers
• Browser type and version
• Operating system and device information
• Pages visited, time spent, and click patterns
• Referring website and search terms
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing and Fulfillment

• Process and fulfill your orders
• Arrange shipping and delivery
• Send order confirmations and updates
• Handle returns, exchanges, and refunds
• Provide customer support

Account Management

• Create and maintain your account
• Authenticate your identity
• Provide personalized experiences
• Save your preferences and shopping history

Communication and Marketing

• Send promotional emails and newsletters (with your consent)
• Notify you about new products, sales, and special offers
• Share parenting tips and baby care information
• Conduct surveys and gather feedback
• Send important service announcements

Website Improvement

• Analyze website usage and performance
• Improve our products and services
• Personalize content and recommendations
• Detect and prevent fraud or security issues

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers to help us operate our business, including:

• Payment processors (Stripe, PayPal)
• Shipping and logistics companies
• Email marketing platforms
• Website hosting and cloud storage
• Customer support services
• Analytics and marketing tools

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights and safety of our customers
• Prevent fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• SSL encryption for all data transmission
• Secure payment processing systems
• Regular security assessments and updates
• Access controls and employee training
• Data backup and recovery procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation of how we process your data

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

7. Children's Privacy

While we sell products for babies and children, our services are intended for use by adults. We do not knowingly collect personal information from children under 13 years of age without parental consent.

If you believe we have inadvertently collected information from a child under 13, please contact us immediately so we can delete such information.

8. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for 7 years after account closure.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

This Privacy Policy is designed to help you understand how we collect and use your information so you can make informed choices about sharing your information with us.